1. Introduction
Globalife Medical Laboratory & Polyclinic respects the privacy of website visitors and individuals who use the website to make an inquiry or request an appointment. This Privacy Policy is intended to provide transparency about website-related personal data processing and to support responsible handling of personal information under Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules, together with other applicable requirements.
This policy applies to the public website and the website-management functions described here. It does not replace separate notices, consent forms, or records that may apply when a person receives clinical, laboratory, diagnostic, or other healthcare services directly from Globalife.
2. Information We Collect
Depending on how you use the website, Globalife may receive the following categories of information:
- Contact details such as your name, email address, and mobile number.
- Inquiry information such as inquiry type, subject, message, and the branch or service you are asking about.
- Appointment-request information such as the requested service type, preferred branch, preferred date and time, and contact details needed for confirmation.
- Consent records, request references, status information, and timestamps used to process and audit a request.
- Limited technical and security information reasonably necessary to operate, protect, diagnose, and prevent abuse of the website.
The public inquiry and appointment forms are designed for scheduling and communication. They are not intended to collect detailed clinical histories, diagnoses, medication lists, government identification documents, or uploaded medical records.
3. How We Use Information
Website information may be used to:
- Receive, review, route, and respond to inquiries.
- Process a preferred appointment request and contact you regarding confirmation, rescheduling, cancellation, or follow-up.
- Provide information about requested services, packages, branches, or website functions.
- Maintain security, prevent abuse, troubleshoot failures, and protect the website and its users.
- Maintain appropriate audit records for important website-management or operational actions.
- Comply with applicable legal, regulatory, contractual, or legitimate operational requirements.
- Improve website usability, content quality, accessibility, and service communication where appropriate.
4. Basis for Processing
Globalife processes website information only when there is an appropriate basis to do so. Depending on the circumstances, this may include your consent, steps taken at your request before or in connection with a service, compliance with a legal obligation, protection of legitimate interests that do not override your rights, or another basis allowed by applicable law.
Where consent is relied upon, consent should be freely given, specific, informed, and capable of being demonstrated as required by applicable rules.
5. Sharing and Disclosure
Globalife does not sell personal information collected through the website. Information may be made available only when reasonably necessary to:
- Authorized Globalife personnel who need the information to respond to an inquiry or appointment request.
- Hosting, email, security, technology, or other service providers acting for Globalife under appropriate controls.
- Professional advisers, insurers, regulators, law-enforcement bodies, courts, or other authorities when disclosure is required or permitted by law.
- Protect the rights, safety, security, property, or lawful interests of Globalife, website users, patients, or other persons where legally permitted.
Access should be limited to the information reasonably required for the relevant purpose.
6. Data Security
Globalife uses reasonable administrative, technical, and organizational safeguards appropriate to the website and the information being handled. These may include access controls, authentication, request validation, security monitoring, protected hosting, rate limiting, and restricted administrative functions.
No internet service can be guaranteed to be completely secure. Visitors should use reasonable care when submitting information online and should avoid sending information that is not necessary for the purpose of the form.
7. Cookies and Similar Technologies
The website and its underlying platform may use essential cookies or similar technologies that are necessary for security, authentication, session management, or core website operation. Optional analytics, maps, or other integrations may introduce additional technologies if they are enabled.
Where an optional integration requires additional notice or consent, Globalife should provide the appropriate control or information before relying on that integration.
8. Data Retention
Website information is retained only for as long as reasonably necessary for the purpose for which it was collected, for operational follow-up, security and audit needs, dispute handling, or applicable legal and regulatory requirements. Retention periods may differ depending on the type of record and the reason it is held.
When information is no longer required, it should be securely deleted, anonymized, archived, or otherwise handled in accordance with approved retention practices and applicable requirements.
9. Your Privacy Rights
Subject to applicable law, conditions, and exceptions, individuals may have rights in relation to their personal information, including rights to be informed, request access, seek correction of inaccurate information, object to certain processing, request erasure or blocking where appropriate, obtain data portability where applicable, seek damages, or raise a complaint with the appropriate authority.
Globalife may need to verify identity before acting on a privacy request and may retain information when required or permitted by law. Privacy requests can be sent using the contact details on this page.
10. Information About Minors
Some Globalife services may involve children or other persons who require a parent, guardian, or authorized representative. When website information is submitted on behalf of a minor or another person, the person submitting it should have appropriate authority to do so and should provide only the information reasonably necessary for the request.
11. Third-Party Services
Links, map providers, social platforms, email providers, hosting providers, or other integrated services may process information under their own privacy terms. Globalife should select and configure external services responsibly, but their independent privacy practices are governed by their own policies.
Visitors should review a third party’s privacy information before providing information directly to that third party.
12. Changes to This Privacy Policy
Globalife may update this Privacy Policy when website features, data practices, service providers, operational requirements, or applicable rules change. Material updates will be reflected by publishing the revised policy and updating the effective date shown on the page.
13. Privacy Questions and Requests
For privacy questions, requests, or concerns relating to the public website, please contact Globalife using the contact details shown on this page. You may also use the Contact Us page and clearly state that your inquiry concerns privacy or personal information.